Senior Customer Success Manager
$71,000–$118,300 year
On-siteNew York City, New York, United States
Job Summary
Deliver seamless onboarding and execute a customer engagement strategy to drive account success and retention for the US reward product. Conduct online and occasional in-person training sessions to enhance user understanding, focusing on data utilization and market insights. Assist customers in determining organizational roles by matching job descriptions to Brightmine's data taxonomy and maintain accurate records of all engagement activities. Provide regular updates to leadership teams on account status and use data-driven outreach to ensure timely, targeted touchpoints. Troubleshoot customer inquiries and support helpdesk requests while developing clear account plans aligned with customer goals.
Required Qualifications
- Proven experience delivering world-class customer service including, delivering training to customers or internal teams
- People-oriented with excellent listening and interpersonal skills
- Commercial acumen and strong time management
- Ability to build and maintain strong relationships with internal and external stakeholders
- Highly motivated and proactive team player, able to operate autonomously and in an agile fashion
- Ability to explain complex ideas clearly and simply to a non-technical audience
- Experience of working with semi complex datasets or payroll data
- Intermediate or advanced Excel skills
Desired Qualifications
- knowledge of and involvement in job evaluation or job levelling processes
- Experience in Compensation and Benefits
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.