Senior Customer Success Manager
$99,000–$99,000 year
RemoteUnited States
Job Summary
Own a book of business for current clients and serve as the main point of contact for the largest revenue and most strategic accounts. Build deep relationships to establish a consultative approach toward growing and optimizing their business, while renewing annual contracts and upselling new products. Promote new features by training and empowering clients to adopt them, and strategize with clients for deeper utilization of the TUNE platform. Analyze future potential and growth opportunities for your accounts, acting as the Subject Matter Expert on specific topics. Assist the Director of Customer Success with training and support of Customer Success Managers, and own and execute ad hoc projects and initiatives as needed.
Required Qualifications
- Bachelor's degree
- 5+ years of account management & customer focused experience, utilizing a consultative mindset
- Past sales or business development experience in the growth of existing clients
- Experience managing large and strategic brands
- Experience in affiliate marketing, partner marketing, or performance marketing
- Ability to prioritize and manage the needs of many accounts
- Exceptional interpersonal communication, presentation skills, and business acumen
- Experience negotiating win-win contract conditions with clients
- Experience and feel comfortable being in some type of leadership role, fully owning projects and provide training and guidance to other employees
- Must feel comfortable engaging with executive leaders
Desired Qualifications
- A passion for the online & mobile advertising industry
- Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts
- Outgoing, positive, and energetic personality
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