Senior Customer Success Manager - Moveworks
$113,000–$177,000 year
HybridWashington, District of Columbia, United States or Washington, United States
Job Summary
Partner with initial customers to drive product value and develop trusted advisor relationships with executive sponsors to ensure full business value. Translate cross-functional business needs and product requirements into new solutions while evolving the customer onboarding strategy. Work with internal teams and clients to drive adoption, engagement, and growth, helping customers identify and quantify transformational goals. Adapt quickly to product changes, communicate limitations strategically, and act as the voice of the customer by gathering feedback to shape the roadmap. Requires 5+ years in account management or SaaS sales, experience with large enterprise deployments, and 10-25% travel. Base pay ranges from $113,000 to $177,000 plus equity and variable compensation.
Required Qualifications
- 5+ years of account management, implementation, or sales experience in software/SaaS
- experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
- experience supporting deployments with large enterprise customers
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
- experience building strong internal and external relationships, including with senior-level executives throughout companies
- diplomatic, have tact and you are poised under pressure
- voracious appetite to learn and grow
- completed a Bachelor's degree
- willing to travel 10-25% of the time
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