Senior Customer Success Manager
$97,000–$190,000 year
On-siteTysons, Virginia, United States
Job Summary
Proactively identify and mitigate risks in complex technical accounts by advising on advanced operational strategies and delivering cross-disciplinary solutions. Conduct comprehensive business reviews for Enterprise customers, analyzing technical health to translate insights into business-critical outcomes and drive retention, revenue realization, and long-term advocacy. Own account strategy development, manage diverse portfolios across various journey stages, and forecast business predictability for senior leadership. Amplify customer voice to influence product roadmaps, connect stakeholders with internal resources, and mentor team members through hiring and coaching.
Required Qualifications
- 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
- 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
- Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
- Bachelor's degree in Computer Science, STEM, or equivalent technical work experience
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