Senior Customer Success Manager
HybridMelbourne, Victoria, Australia
Job Summary
Proactively identify and mitigate risks in complex technical accounts by advising on advanced operational strategies and delivering cross-disciplinary solutions to accelerate time-to-value. Conduct comprehensive business reviews for Enterprise customers, analyzing technical health to translate insights into critical outcomes and align on mutual success plans. Drive account strategy to maximize customer lifetime value, retention, and revenue realization while tracking forecasts for senior leadership. Build deep relationships with senior stakeholders and navigate global teams to deliver measurable impact in high-pressure scenarios. Mentor team members through the interview and ramping process, coaching peers to foster development across the region.
Required Qualifications
- 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
- 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
- Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
- Bachelor's degree in Computer Science, STEM, or equivalent technical work experience
- Candidates who are based in Melbourne for our hybrid working model
Desired Qualifications
- Experience with a deeply technical, ideally consumption-based, product
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