Senior Customer Success Manager - Mid-Market, TX
$104,000–$120,000 year
RemoteUnited States
Job Summary
Own a portfolio of 50-75 mid-market districts in Texas, driving Net Revenue Retention above target through strategic price increases and seat expansion. Manage complex onboarding and renewal processes, executing 90-day action plans for high-stakes renewals to maintain gross churn below company thresholds. Deliver high-impact training and implementation strategies to boost active usage, while conducting structured discovery across district roles to map MagicSchool solutions to stakeholder priorities. Build deep trust with executive leadership using data-driven storytelling and consultative selling approaches. Contribute high-level insights to the Customer Success playbook, drive cross-functional strategy in leadership meetings, and mentor junior team members to elevate the regional organization.
Required Qualifications
- 3 - 7 years of experience as an individual contributor managing mid-market or enterprise accounts in a SaaS environment
- Demonstrated track record of meeting or exceeding NRR and GRR targets
- Direct experience leading commercial conversations across renewals, expansion, and pricing
- Comfortable navigating complex, multi-stakeholder organizations and building relationships at the executive level
- Technically proficient in Salesforce or a comparable CRM
- Willingness to travel within the state as needed to support district relationships (30%)
Desired Qualifications
- Background in education as a former teacher, coach, or school administrator
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