Senior Customer Success Manager, Managed Inference
$190,000–$215,000 year
On-siteDenver, Colorado, United States
Job Summary
Own strategic relationships with AI-native customers deploying production inference workloads, helping them achieve performance, reliability, latency, scalability, and cost optimization objectives. Provide technical guidance on model deployment strategies, inference optimization, GPU utilization, and autoscaling while conducting regular reviews to report on key performance indicators and return on investment. Act as a trusted advisor during escalations and critical production events, delivering training sessions to empower clients with tools for sustainability goals. Coordinate with Product and Engineering teams to define customer journeys and advocate for roadmap priorities related to inference platforms. Monitor adoption trends, latency metrics, and capacity utilization to identify growth opportunities, ensuring clients maximize the value of our energy-first AI infrastructure stack.
Required Qualifications
- Bachelor's degree in Business, Engineering, or a related field
- Advanced degree preferred
- Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
- 3+ years of experience supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers
- Strong technical foundation in cloud computing platforms, AI, and ML technologies
- Ability to communicate complex concepts in simple terms
- Strong understanding of inference workloads, model serving architectures, Kubernetes, containers, APIs, GPU infrastructure, and AI application deployment patterns
- Excellent interpersonal, communication, and presentation skills
- Demonstrated ability to build relationships at all levels within an organization
- Ability to engage effectively with both executive stakeholders and deeply technical customer teams, including AI Engineers, ML Engineers, Platform Engineers, and Infrastructure leaders
- Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets
Desired Qualifications
- Experience supporting Managed Inference, model serving platforms, LLM deployments, AI agents, or GPU-based inference environments
- Experience managing strategic accounts running production AI workloads
- Familiarity with LLMs, RAG architectures, agentic applications, model performance metrics, and inference optimization concepts
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