Senior Customer Success Manager
Hybrid · Redwood City, California, United States
Job Summary
Senior Customer Success Manager responsible for a portfolio of high-value enterprise customers across EMEA, driving sustained growth in platform usage and expansion. Own and interpret usage data to inform proactive growth strategies, build multi-threaded relationships across technical, operational and executive stakeholders, and translate insights into expansion and renewal plans. Partner with product and engineering to unlock new use cases and remove adoption blockers; lead account planning and commercial conversations to ensure long-term account growth.
Required Qualifications
- 5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology
- Strong commercial mindset
- Experience working with data, dashboards and usage metrics
- Ability to navigate and influence multiple stakeholders across large organisations
- Highly proactive with ownership of outcomes
- Experience working with technical stakeholders such as engineering or product teams
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