Senior Customer Success Manager
$126,000–$140,000 year
HybridSan Francisco, California, United States
Job Summary
Lead post-sale engagements by building close relationships with enterprise customers to maximize value from Inscribe's fraud detection platform. Manage onboarding and implementation through personalized plans, drive adoption as a trusted advisor, and proactively build pipeline for account expansions. Perform quarterly business reviews to align on metrics and product feedback, while triaging technical issues and acting as the customer voice in internal discussions. Own key success metrics including retention, renewals, and growth through weekly deal reviews. This role will be hybrid (3 days in-office) with an OTE of $180,000 to $200,000.
Required Qualifications
- 5+ years experience in a B2B customer success or strategic account management role
- Experience in the fintech, banking or fraud space
Desired Qualifications
- Exceptional relationship building and communication skills
- Obsession over customer needs and making customers happy
- Relentless resourcefulness in achieving goals
- Team player mindset and enjoyment of working with cross-functional teams
- Natural leadership ability with the capacity to rally others around a mission
- Experience coordinating multiple projects with both internal and external stakeholders
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