Senior Customer Success Manager
$100,000–$120,000 year
Hybrid · New York City, New York, United States
Job Summary
Senior-level role responsible for owning and growing a portfolio of 50–60 direct-to-employer accounts, driving retention, adoption, and expansion. Involves serving as the primary client liaison, managing account health, collaborating with Implementation and Marketing, conducting regular business reviews with HR/benefits stakeholders, and surfacing client feedback to shape product and service delivery. Requires strong relationship management with HR leadership and benefits teams, proficiency with Excel/PowerPoint (or Slides), and ability to travel occasionally. HYBRID work arrangement in New York, NY. Eligible to work in the United States.
Required Qualifications
- 3–5+ years of experience in customer success or account management managing a substantial book of business
- Experience owning a direct-to-employer portfolio
- Experience with employer-sponsored benefits, healthcare navigation, or benefits administration
- Experience owning external relationships with HR leadership, senior executives, or benefits teams
- Proficiency with Excel and PowerPoint or Slides
- Eligible to work in the United States
- Willingness to travel occasionally, less than 10%
- Experience managing a mixed book of business is a plus
- Experience with HubSpot is a plus
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