Senior Customer Success Manager (French Speaker)

Senior Customer Success Manager for a DACH-focused portfolio with responsibility for key French and Benelux accounts. Lead the creation and initiation of success and account plans for assigned portfolio, aligning with customer objectives and Sitetracker goals. Build early rapport with senior customer leadership, diagnose initial issues with cross-functional teams, and demonstrate tangible ROI and business value through clear metrics. Over the first year, drive adoption, retention, and expansion across the DACH portfolio, influence customer strategy, and shape Sitetracker CS practices to support regional market leadership. Role emphasizes strategic account management, cross-functional collaboration, and acting as a trusted advisor to senior customer leadership while ensuring Sitetracker remains indispensable to customers. Location focus includes London-based work with potential regional scope in DACH markets.