Senior Customer Success Manager for Strategic Accounts (Spain)
HybridMadrid, Madrid, Spain
Job Summary
Senior Customer Success Manager for Strategic Accounts in Madrid, Spain. Responsible for ensuring customer satisfaction, retention, and growth by delivering proactive, high-value, and personalized support throughout the customer lifecycle within DATA4’s data center ecosystem. Acts as the primary client contact for all requests, representing DATA4 during the Operations/Run phase post-contract delivery. As part of the Sales Division, oversees overall service quality with emphasis on service continuity; leads client onboarding, manages relationships, shares KPIs and reports, coordinates meetings and audits, drafts meeting minutes, handles client communications, and supports audits. Provides on-call support as Head of Customer Success, interfaces between customer requests and internal teams, and collaborates with Sales/Pre-Sales to design customer-focused solutions. Identifies cross-sell/upsell opportunities, coordinates internal actions for continuous improvement, and ensures alignment with certifications and security standards. Requires proven CRM/ITSM experience, strong communication and stakeholder management, and fluency in Spanish + English.
Required Qualifications
- Education and experience
- Proven experience in customer relationship management within data centers.
- Managing Key Accounts
- Technical skills
- Strong listening and needs analysis skills.
- Ability to coordinate and manage projects and external service providers.
- Project management capabilities.
- Proficient with standard office tools.
- Basic knowledge of data center technologies: power, cooling, physical security, network connectivity.
- Excellent verbal and written communication skills.
- Strong customer service mindset, diplomacy, and attention to detail.
- Ability to simplify technical topics for various audiences.
- Experience managing a technical client portfolio.
- Proficient with ITSM and CRM tools.
- Fluent in Local language; Fluent in English.
Desired Qualifications
- Proven experience in customer relationship management within data centers
- Managing Key Accounts
- Technical skills
- Strong listening and needs analysis
- Coordinate and manage projects and external service providers
- Project management capabilities
- Proficient with standard office tools
- Basic knowledge of data center technologies (power, cooling, physical security, network connectivity)
- Excellent verbal and written communication skills
- Strong customer service mindset, diplomacy, and attention to detail
- Ability to simplify technical topics for various audiences
- Experience managing a technical client portfolio
- Proficient with ITSM and CRM tools
- Fluent in local language; Fluent in English
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