Senior Customer Success Manager for Strategic Accounts (Italy)

Senior Customer Success Manager for Strategic Accounts in Italy responsible for ensuring customer satisfaction, retention, and growth by delivering proactive, high-value, and personalized support throughout the customer lifecycle within our data centers. Serve as the primary point of contact for the client during the Operations/Run phase, representing DATA4 in ongoing service delivery and driving overall quality of service, especially service continuity. Key activities include client onboarding and relationship management (kickoff meetings, portal access, training on key procedures), ensuring execution of contractual commitments, sharing deliverables (KPIs, reports), drafting meeting minutes, managing communications (maintenance, incidents, improvement areas), supporting audits, handling all client requests, and acting as the interface between customer requests and internal teams. Drive customer satisfaction and retention through surveys and governance, identify cross-sell/up-sell opportunities, collaborate with Sales and Pre-Sales to design customer-focused solutions, and contribute to continuous improvement of services and processes. Ensure compliance with certification policies (H&S, environment, information security, energy) and manage documentation, KPIs, and action plans; demonstrate strong interpersonal and analytical skills, project coordination, and the ability to simplify complex technical topics for diverse audiences.