Senior Customer Success Manager for Strategic Accounts (France)
HybridMarcoussis, Île-de-France, France
Job Summary
Senior Customer Success Manager for Strategic Accounts in France at DATA4, responsible for ensuring client onboarding, satisfaction, retention, and growth across DATA4 data-center-based deployments. Acts as the primary client contact for requests, coordinating internal teams to meet contractual commitments, delivering KPI- and report-focused updates, drafting meeting minutes, and supporting audits. Leads steering committees and cross-functional collaboration with Sales, Pre-Sales, and operations to design client-focused solutions, identifies cross-sell/up-sell opportunities, and maintains ongoing client communications, incident management, and escalation processes throughout the customer lifecycle. Requires experience in data centers, account management, ITSM/CRM tools, and strong communication skills in French and English.
Required Qualifications
- Education and experience
- Proven experience in customer relationship management within data centers.
- Managing Key Accounts
- Technical skills
- Strong listening and needs analysis skills.
- Ability to coordinate and manage projects and external service providers.
- Project management capabilities.
- Proficient with standard office tools.
- Basic knowledge of data center technologies: power, cooling, physical security, network connectivity.
- Excellent verbal and written communication skills.
- Strong customer service mindset, diplomacy, and attention to detail.
- Ability to simplify technical topics for various audiences.
- Experience managing a technical client portfolio.
- Proficient with ITSM and CRM tools.
- Fluent in Local language; Fluent in English.
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