Senior Customer Success Manager
RemoteUnited Kingdom
Job Summary
Own the enablement and value-realization processes for a named EMEA book of enterprise accounts, managing the complete customer lifecycle with a focus on adoption, renewal, and growth. Proactively identify risk factors and act as the voice of the customer internally while providing technical assistance and support collaboration for the entire EMEA Enterprise segment. Serve as a trusted advisor to customers by delivering tailored recommendations and work closely with the product team to help drive product direction. This remote Senior Customer Success Manager role reports to the Head of Customer Experience, offering competitive benefits and equity within a collaborative, innovative team transforming cloud cost management.
Required Qualifications
- At least 3-5 years of experience as an Enterprise/Strategic Customer Success Manager
- Previous experience or familiarity in at least one of the following: FinOps, IT Governance, Cloud & containerization, database, or IT Tooling
- Strong Project Management and customer-relations skills
- Ability to provide enablement and customer support to EMEA Enterprise customers
- A self-motivated team player with an ability to work in a fast-paced environment with minimal oversight
Desired Qualifications
- A university degree in computer science, engineering, mathematics or related fields, or equivalent experience is preferred
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