Senior Customer Success Manager (f/m/d)
On-site · Berlin, State of Berlin, Germany
Job Summary
Senior Customer Success Manager for the DACH region responsible for managing a book of 20-30 enterprise accounts, driving value from Contentful platform, ensuring adoption and retention, leading business reviews, mitigating risks, and driving renewals. Collaborates with sales, partner organizations, and professional services; translates customer insights into actionable feedback for product and GTM teams; negotiates pricing and contract terms with procurement; travels ~25% annually for onsite meetings; requires fluency in English and German, 7+ years in customer-facing roles with renewals experience, and strong cross-functional collaboration skills.
Required Qualifications
- 7+ years of experience in a customer-facing role with renewals experience
- Renewals Management, Customer Success Management, or Key Account Management experience
- Excellent oral and written communication skills in English and German
- Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities to close independently
- Collaborate effectively with cross-functional teams, including sales, product, and support
- Ability to understand Contentful APIs and modern content management and digital experience stack
- Demonstrated success in meeting or exceeding sales or performance goals
- Willingness to travel ~25% annually for customer onsite meetings
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