Senior Customer Success Manager, Enterprise
Remote · Canada
CanadaRemoteFull TimeSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
Senior Enterprise Customer Success Manager to own consultative relationships across enterprise accounts, drive adoption of Greenhouse products including AI-powered features, manage renewals and expansions, work with cross-functional teams (Sales, Support, Product, Professional Services, Engineering), coach customers on structured hiring practices and onboarding workflows, and lead strategic account planning while delivering business value to executives and day-to-day users.
Required Qualifications
- 5+ years of hands-on account management or customer success management experience in B2B SaaS/enterprise environments
- experience managing complex enterprise accounts with high ARR
- ability to drive product adoption across multi-product SaaS ecosystems
- comfort with AI tools and applying them to customer workflows
- strong discovery skills and value-based engagement
- proven track record in retention, expansion, and risk mitigation
- formal or informal project management experience
- experience collaborating with large cross-functional account teams
- eligibility to work in Canada (no sponsorship)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.