Senior Customer Success Manager - Commercial
On-siteSingapore, Singapore
Job Summary
Senior Customer Success Manager for APAC based in Singapore. You will establish yourself as the trusted advisor for 20-45 SMB Klaviyo customers, strategically advising on ways to increase email and SMS revenue through the Klaviyo platform, and building strong relationships to drive executive alignment. You will communicate effectively with both technical and non-technical end users, support a wide range of technologies, and advocate for customers across cross-functional teams. The role emphasizes delivering high-quality product knowledge, applying creative problem solving, transforming workflows with AI, and contributing to an inclusive, collaborative team culture. Mandarin proficiency is a plus to support Asia expansion, and some travel (up to 10%) may be required. 5+ years of account management experience with a track record for building and nurturing relationships across multiple stakeholders, strong program management, and familiarity with CRMs is expected; prior experience with AI-enabled workflows and ecommerce/marketing solutions is preferred.
Required Qualifications
- 5+ years of account management experience
- Excellent program management skills
- Trusted advisor to customers
- Excellent communication skills via phone, video conference and email
- Experience managing customer relationships through Salesforce, Gainsight or similar CRMs
Desired Qualifications
- Familiarity with Klaviyo; completing the Product Certificate is a plus
- #LI-Hybrid
- We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April …
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- We are rapidly expanding our footprint in Asia-Pacific with our new Singapore Hub. Since launching here just six months ago we are already scaling fast, aggressively building out our core GTM functions, including Sales, Pre-sales, Business Development, Customer Success, Partnerships, Marketing, and…
- This is a true “1% done” moment. While we build on the strong foundation of our Sydney presence, our Singapore Hub offers the unique energy of a startup within a global company. We are looking for “Drivers”—builders who want to shape our local culture and define the future of Klaviyo in A…
- Aligned with our value of Always Learning, we are looking for the leaders of the future. The headroom for growth here is massive. If you are insatiably curious and eager to accelerate your career, Klaviyo provides the platform. Join us, and help build something exceptional from the ground up.
- #LI- Hybrid
- This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
- Get to Know Klaviyo
- We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals…
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