Senior Customer Success Manager
$115–$125,000 year
RemoteUnited States
Job Summary
Act as a strategic business advisor to executive stakeholders, driving long-term customer outcomes and shaping renewal and expansion strategies. Deduct key objectives, recommend action plans, and establish relationships with executive sponsors to promote joint accountability across the entire customer journey. Develop complex renewal negotiations, build expansion pipelines through value discussions, and adopt a data-driven approach to increasing product adoption via enablement and technical knowledge. Ensure customer satisfaction by proactively addressing issues, collaborate with sales to drive revenue growth, and accurately forecast commercial performance. Strategically use tools to anticipate and mitigate churn-risk, while actively participating in the ChurnZero customer community and events.
Required Qualifications
- Minimum of 7 years proven experience in customer success or account management
- Experience with CSPs
- Experience with CRMs (Salesforce, Hubspot, etc)
- Ability to use time productively and efficiently using the tools and resources available
- Strong communication and negotiation skills
- Ability to think strategically and identify revenue growth opportunities
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Ability to work independently and manage a large portfolio of large accounts
- Bachelor's degree or equivalent experience in a related field
Desired Qualifications
- strong preference for ChurnZero
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