Senior Customer Success Manager, Canada (French speaking)
$105,000–$124,000 year
Remote · Canada or US
Job Summary
Senior Customer Success Manager responsible for managing strategic post-sale relationships with mid-market to enterprise accounts in Canada, driving adoption, retention, and value realization. Lead success planning, deliver QBRs/EBRs, coordinate cross-functional effort with Product, Engineering, Sales, and Support, monitor account health with data-driven insights, and mitigate risks. Drive platform adoption and feature engagement through enablement and education on roadmap developments; influence renewal and expansion outcomes; provide customer feedback to Product and internal teams; mentor and contribute to internal process improvements. Must have 8+ years in enterprise SaaS with 3+ years in Customer Success/TAM/support, strong communication and analytical skills, experience with CRM tools (Salesforce, Jira), technical familiarity with internet/networking technologies, and fluency in French; Bachelor’s degree or equivalent professional experience.
Required Qualifications
- Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience
- Fluency in French is required
- 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
- Proven track record managing complex customer relationships, including executive-level stakeholders
- Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes
- Technical familiarity with internet and networking technologies; experience with security products is a plus
- Proficiency in CRM and support tools such as Salesforce and Jira
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