Senior Customer Success Manager
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteFull TimeSenior LevelSoftware PlatformLarge
Full TimeSenior LevelLargeSoftware Platform
Job Summary
Manage customer onboarding, product rollout, and training for a portfolio of global enterprise accounts. Drive adoption of the 6sense predictive engine by partnering with technical teams to ensure rapid deployment and measurable ROI. Identify growth opportunities through additional use cases and new business units while building internal advocates to share success stories. Partner with sales for pre-sales demos and collaborate with product teams to align feature priorities based on customer feedback. Resolve issues promptly to minimize churn and maintain visibility into product performance across CS and internal teams.
Required Qualifications
- 3+ years of Customer Success, Account Management, or Consulting experience
- Experience from a high tech or SaaS company
- Experience working with global 1000 enterprise customers
- Experience advising customers including CxOs
- Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
- Experience leading projects from conception to closure
- BA/BS degree
- Ability to travel to customer site (~30%)
Desired Qualifications
- Master degree
- 2+ years of BI (Tableau, Domo, MicroStrategy) experience
- 2+ years of Marketing Automation (Marketo, Eloqua or Pardot) experience
- 2+ years of CRM (Salesforce and Dynamics) experience
- Domain expertise in Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance or Retail
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.