Senior Customer Success Executive
$80,000–$100,000 year
On-site · Mexico City, Mexico City, Mexico
Job Summary
As a Senior Customer Success Executive, you will ensure the success of strategic Enterprise and Digital Native SaaS customers by driving product adoption, retention, and long-term growth. In this role, you will build trusted C-level relationships with Tier 1 accounts and act as the focal point for all SaaS matters, while defining and executing success plans and analyzing customer data to enhance usage. Responsibilities also include proactively monitoring health risks, identifying upsell opportunities, mentoring junior team members, and driving customer participation in industry events.
Required Qualifications
- Minimum 7 years of experience in B2B Enterprise Key Account Management, Customer Success, or Consultancy
- Proven track record in customer retention and growth within the SaaS industry
- Expertise in managing and presenting to C-level stakeholders
- Deep understanding of the Customer Journey and a passion for customer satisfaction
- Full professional proficiency in English (written and verbal)
- Bachelor’s degree in Business, IT, Telecommunications, or a related field
Desired Qualifications
- Strong analytical skills with a systematic approach to complex problem-solving
- Exceptional networking and relationship-building abilities
- Self-driven professional, comfortable working independently and as part of a global team
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