Senior Customer Success Engineer
RemoteLondon, England, United Kingdom
Job Summary
Lead customer onboarding and product adoption for cloud security and vulnerability management programs by matching Veracode solutions to client technical needs and guiding integration across the software development toolchain. Collaborate with the Customer Success Manager to ensure successful launches, present product roadmaps to executive leadership, and translate customer feedback into internal product direction. Maintain long-term business relationships while advising on effective product usage and emerging security trends to improve client technical goals. Requires five years in information security, CI/CD automation experience, and fluency in French is a plus.
Required Qualifications
- Minimum five years' experience in the information security or software development industry
- Customer facing experience with strong listening and business relationship skills
- System integration and automation experience with an emphasis on CI/CD (AWS, Azure DevOps, GitHub, Jenkins, etc.)
- Experience writing scripts with Python, Postman, etc. to automate tasks via security tool APIs (REST & GraphQL)
- Familiarity with how .NET, Java, JavaScript programs are compiled and packaged
- Hands-on experience with application security solutions (Veracode, Synopsys, Checkmarx, Snyk, etc.) and cloud security solutions (Wiz, Palo Alto Prisma, Orca, AWS Security Hub, etc.)
- Customer requirement gathering, prioritization and scoping experience
- Must be willing to travel 10-25%
Desired Qualifications
- Enthusiastic, self-starter with a charismatic personality
- Fluency in French
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