Senior Customer Success / Account Manager

Define clear business objectives, timelines, and metrics with key accounts to ensure ROI and guide clients toward their goals. Organize and lead customer communities by sharing success stories, gathering feedback, and fostering peer engagement to shape the SaaS Governance approach. Serve as the primary contact for partnerships, aligning diverse stakeholders including CTOs, Architects, and Security teams to secure robust sponsorship and strategic positioning. Coordinate the full customer journey by delegating tasks and overseeing all customer projects, while developing and implementing renewal and upsell strategies to sustain business growth.