Senior Customer Strategy & Operations Manager
$183,000–$247,500 year
Hybrid · New York City, New York, United States or San Francisco, California, United States
Job Summary
Senior Customer Strategy & Operations Manager at Mixpanel responsible for acting as strategic advisor and operating partner to the VP of Global Customer Success. Owns how we understand, retain, and grow the customer base by diagnosing drivers of upsell and churn and building scalable post-sales capabilities, including AI-powered tooling. Hands-on with customer-level data to design systems that convert signals into action; partners with CS leadership and feeds field-level insight to Revenue Strategy and GTM teams. Responsibilities include: customer-level analysis to identify expansion opportunities and churn predictors; forecasting and pipeline rigor for post-sales motion (GRR, NRR, expansion); managing the CS operating cadence (business reviews, executive deep dives, leadership offsites); CS systems and tooling integration with Salesforce and product data; leveraging AI as a multiplier; and strategic partnership with Global CS leadership to align post-sales insights with broader GTM. Required: strong SQL, analytics, enterprise product experience, exceptional communication, and daily AI fluency.
Required Qualifications
- 5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company
- Direct experience supporting a Customer Success or Post-Sales organization
- Hands-on with a CS platform
- Strong technical and analytical instincts
- You write your own SQL, build your own models, and work directly with operational data
- Enterprise product experience
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