Senior Customer Solutions Engineer I, Named Accounts
$126,000–$170,000 year
Remote
Job Summary
Lead multi-week Proof of Concept, Implementation, and Adoption Improvement projects for Guru's top accounts. Configure advanced Knowledge Agents, design enterprise integrations, and architect solutions that transform how Fortune 500 teams work. Drive AI adoption at scale through comprehensive training sessions to achieve 100% feature utilization targets. Serve as the escalation point for named accounts, ensuring every issue is resolved with the urgency these VIP customers deserve. Partner with Growth Account Executives and Customer Experience leadership to align technical execution with strategic goals. Your field insights directly influence product roadmap and enterprise playbooks.
Required Qualifications
- 5-7 years of enterprise B2B SaaS experience with a track record of complex implementations
- 5-7 years in technical customer success, implementation, or solutions consulting
- Expert-level proficiency with CRM (Salesforce), project management tools, and enterprise software
- Proven ability to manage customer support escalations alongside project delivery
- Experience presenting to and influencing C-suite executives
- Deep understanding of APIs, integrations, and enterprise security principles
- Must be authorized to work in the US
- Residing in a state where Guru is a registered employer
- 10-15% travel for strategic customer engagements
Desired Qualifications
- Bonus: You've worked with AI/ML technologies, knowledge management, or search platforms
- Background with AI/ML technologies or knowledge management platforms
- Experience with support ticketing systems and case management
- Familiarity with AWS, Azure, or other cloud platforms
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