Senior Customer Solutions Engineer, Edge AI
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Lead end-to-end deployment of Armada platforms including Atlas, Galleon, and Leviathan AI Factory across Saudi Arabia and the broader ME region, owning infrastructure bring-up, configuration, and production readiness validation. Serve as the primary technical point of contact for assigned customers post go-live, driving adoption, operational maturity, and expansion through Joint Success Plan ownership. Build trusted relationships with customer engineering, IT, OT, and security teams while making real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers. Ensure customer environments remain stable, secure, and compliant with regional sovereign data requirements, mentoring junior engineers and contributing to deployment standards.
Required Qualifications
- 8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles
- Proven ability to own both hands-on delivery and long-term customer technical relationships
- Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute
- Strong troubleshooting skills in live, production environments
- Experience working directly with customers in regulated, high-stakes settings
- Willingness to travel across Saudi Arabia and the broader ME region
- Clear, confident communication style suitable for executive and engineering audiences
- A go-getter with a growth mindset
- Intellectual curiosity
- Strong business acumen
- Detail-oriented problem-solving
- Ability to independently gather information, solve problems efficiently, and deliver results
- A 'get-it-done' attitude
- Ability to thrive in a fast-paced environment
- Entrepreneurial spirit
- Ability to work quickly
- Collaborative team player
- Focus on business success
- Motivation by team accomplishment
- Highly organized
- Results-driven
- Strong prioritization skills
- Dedicated work ethic
Desired Qualifications
- Experience with edge compute, modular data centers, or distributed infrastructure
- Familiarity with AI workloads, GPU clusters, and high-performance computing environments
- Exposure to sovereign or national-scale customer environments
- Experience operating in UAE, Saudi Arabia or across ME
- Comfort operating with ambiguity and owning outcomes end to end
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