Senior Customer Sevice Representative
On-siteCuritiba, Paraná, Brazil or Campinas, São Paulo, Brazil
Job Summary
Provide world-class customer care to internal and external customers while engaging in regional support activities including accurate entry of orders, quotes, and RMA's. Communicate deliverables and resolve non-standard problems independently, then provide leadership, guidance, and mentoring to CSRs through certification training. Attend on-site support for customer visits, seminars, and training, actively leading interactive sessions. Assist management with regional performance reporting, initiate process improvement suggestions, and model SEL Values and manufacturing principles. Work up to 10% travel. SEL invents, designs, and builds digital products that protect power grids globally, with a mission to make electric power safer and more reliable.
Required Qualifications
- Customer service experience
- Associate's degree or related business experience
- Demonstrable experience mentoring and guiding others
- Proven subject matter expert in customer service processes and responsibilities
- Excellent computer skills
- Proven ability to learn concepts and technical details of products
- Willing to travel up to 10%
- Excellent writing, proofreading, documentation, and communication skills
- Ability to learn new skills and assume new responsibilities
- Ability to work cooperatively in a team environment
- Background check results satisfactory to SEL
Desired Qualifications
- ERP or CRM tools experience
- Experience in technical sales environment
- Bilingual
- Bachelor's degree
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