Senior Customer Service Supervisor

Senior-level leadership role overseeing Premier operations service, managing daily operations, and guiding both in-office and remote staff to deliver exceptional customer service. Responsibilities include hiring, training, coaching, evaluating performance, achieving service excellence, driving workflow and process improvements, leveraging AI to boost efficiency, developing metrics and reports, coordinating with internal partners (agents, underwriters, claims, sales), and maintaining strong client relationships while ensuring adherence to SLAs and workload planning.