Senior Customer Service Specialist - Order Management (m/f/d)
HybridWrocław, Lower Silesia, Poland
Wrocław, Lower Silesia, PolandHybridFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Manage the end-to-end order-to-cash process by entering customer orders with high accuracy, monitoring product availability, and proactively identifying deviations. Collaborate with production and warehouse teams to coordinate fulfillment, prepare export documentation, and serve as the primary contact for internal PPG customers globally. Maintain data integrity across orders and pricing while updating procedures and documentation to support continuous improvement. Work in a hybrid model in Wrocław, Monday through Thursday, with remote options on Fridays.
Required Qualifications
- Secondary or higher education
- Minimum 3 years of experience in back office / order management / customer service
- Fluent in English
- Proficiency in MS Office
- Strong communication and teamwork skills, especially in cross-functional and international settings
- Responsibility, accuracy, and attention to detail
- Ability to solve problems and work independently
Desired Qualifications
- Knowledge of Italian
- Experience in Oracle
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