Senior Customer Service Specialist
$65,700–$87,600 year
On-siteSanta Clarita, California, United States
Job Summary
Manage end-to-end processing of customer orders and deliverables from receipt through shipment, serving as the primary contact for day-to-day operational matters. Independently resolve issues, process new sales orders and contract reviews, and track internal workflows to support on-time delivery performance. Extract and analyze data from MRP and CRM systems to produce monthly metrics, coordinate rescheduling of delivery dates, and communicate Engineering Change Order status to customers. Participate in risk mitigation meetings and customer meetings to provide schedule updates and operational support. This role requires 4-6 years of technical customer service experience, MRP/ERP proficiency, and US citizenship. Located in Santa Clarita, CA, with a salary range of $65,700–$87,600.
Required Qualifications
- 4-6 years of technical customer service experience (environment dealing with people) and working in a structured role with administrative duties
- High school diploma or equivalent
- MRP/ERP experience
- US Citizen
- Self-starter who takes initiatives in driving issues to resolution with demonstrated problem solving skills
- Ability to multi-task and work under pressure in a fast paced environment
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Effective team player and decision maker
- Must be a US Citizen
Desired Qualifications
- Associate's degree
- SAP
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