Senior Customer Service Specialist
$40,248–$80,600 year
On-siteTemecula, California, United States
Temecula, California, United StatesOn-siteFull Time$40,248–$80,600 yearSenior LevelBachelors DegreeLarge
Full TimeSenior LevelBachelors DegreeLarge
Job Summary
Log, track, and follow up on customer feedback and complaints while scheduling routine preventative maintenance for equipment. Capture interaction details and enter all information into Salesforce, including issuing and updating RMA numbers. Review daily logs to create solutions, record hardware and software updates, and assist with developing work procedures for system installs and field upgrades. Maintain compliance with the Company's Quality Policy and documented processes to support operational goals.
Required Qualifications
- High School Diploma / GED or an equivalent combination of education and work experience
- Bachelors Degree (± 16 years) In a business related field preferred
- Minimum 2 years Customer service desired
- Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required
- Working knowledge of MS Word and Excel
- Strong organizational, analytical and problem solving skills required
- The ability to accurately handle complex processes and multi-task in a fast paced environment
Desired Qualifications
- Bachelors Degree (± 16 years) In a business related field preferred
- Telephone sales ability a plus
- Knowledge of medical manufacturing and/or distribution preferred
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