Senior Customer Service Representative

Senior Customer Service Representative on-site at McCain Foods in Easton, ME. Respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. Resolve complex or unusual requests and communicate solutions or requested information to the customer. Analyze customer service needs and refer to other service or technical departments for follow-up; provide updates to internal teams on customer needs and factors contributing to customer satisfaction. May be assigned to support products that are more complex or critical. Build and maintain business relationships by delivering prompt and accurate service to promote loyalty. Support customer base by handling questions, concerns, and account inquiries/complaints escalated from other departments. Mentor and train team members on best practices. Process payments for cash account customers. Research and resolve problems, acting as liaison between departments. Back-up support to sales counter with walk-ins and telephone inquiries.