Senior Customer Service Representative

Receives and responds to service requests via email or phone, then proactively manages preventive maintenance by documenting all interactions with customers and service contractors. Build rapport with service contractors and customers within your assigned geography to fully understand client needs and meet service level agreement requirements. Provide effective and proactive communication regarding service status, time estimations, and costs. Maintain thorough understanding of the client's facility and asset management needs while closing the loop on all activities. This role serves as a key liaison for retail, grocery, restaurant, and convenience market brands within facilities management.