Senior Customer Service Representative
$31,200–$31,200 year
On-siteSão Paulo, São Paulo, Brazil
Job Summary
Manage a defined portfolio of customers by processing orders, handling invoicing, and resolving complaints to ensure on-time delivery and high satisfaction. Coordinate internal processes including credit, inventory, production, and transportation while maintaining master data in SAP and Salesforce. Act as the key interface for customers and internal teams such as Manufacturing, Quality, and Supply Chain Planning to execute requests and support vendor-managed inventory procedures. Contribute to company image through effective communication, complaint resolution tracking, and adherence to regional laws and regulations.
Required Qualifications
- 3+ years Customer Service experience in a manufacturing environment
- BS/BA degree
- Effective verbal and written communication skills
- Ability to identify issues and make recommendations to solve problems
- Good people's skills
- Familiarity with accounting and credit principles
- Strong organizational skills
- Proficient computer skills including Google and Microsoft products, Sales Force and SAP
- Experience in Plastics/Polymers or Manufacturing industries
- Must be comfortable working in an international business environment with counterparts around the world
- Cultural awareness and sensitivity
- Strong team skills
- Willingness to assume additional responsibilities outside of normal job description when necessary
Desired Qualifications
- BS/BA degree desired
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