Senior Customer Service Representative
On-siteDubai Silicon Oasis, Dubai, United Arab Emirates
Job Summary
Provide world-class customer care to both internal and external customers, engaging in regional support activities including accurate entry of orders, quotes, and RMAs. Communicate deliverables and resolve non-standard problems independently using judgment skills and company policies. Lead mentoring of CSRs and others in S&CS, including certification training, and provide on-site support for customer visits and seminars. Assist management with regional performance reporting and initiate process improvements. Model SEL Values and World-Class Manufacturing principles while writing and speaking English coherently. Requires minimum 5 years customer service experience, associate's degree or related business experience, and ability to travel up to 10%. SEL invents, designs, and builds digital products that protect power grids globally, with a mission to make electric power safer and more economical.
Required Qualifications
- Minimum 5 years customer service experience
- Associate's degree or related business experience
- Demonstrable experience mentoring and guiding others
- Proven subject matter expert in customer service processes and responsibilities
- Excellent computer skills
- Proven ability to learn concepts and technical details of products
- Willing to travel up to 10%
- Excellent writing, proofreading, documentation, and communication skills
- Ability to learn new skills and assume new responsibilities
- Ability to work cooperatively in a team environment
- Background check results satisfactory to SEL
- Negative drug test result(s)
- Ability to write and speak English coherently
Desired Qualifications
- ERP or CRM tools experience
- Experience in technical sales environment
- Bilingual
- Bachelor's degree
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