Senior Customer Service Representative Order Management
On-siteLeoben, Styria, Austria
Job Summary
Coordinate customer service and order management activities for assigned customers, acting as the key interface between clients, sales, and internal stakeholders to ensure accurate, timely execution of the order-to-cash process. Manage customer orders, demand requests, and delivery date confirmations while maintaining SAP master data for customers, materials, and pricing. Collaborate with Sales, Supply Chain, and other departments to resolve complex cases, analyze operational processes for efficiency improvements, and support KPI monitoring and reporting initiatives. Provide relevant insights to support customer meetings and business decisions. Fluent German and English skills required for this role in Leoben, Austria.
Required Qualifications
- Background in Customer Service, Order Management, Supply Chain Coordination, or a related field
- Strong experience in customer-facing operations, order processing, and cross-functional collaboration
- Experience in project coordination, process improvement initiatives, or informal leadership responsibilities
- Advanced Microsoft Excel skills, including reporting, data analysis, and dashboard creation
- Strong analytical thinking and problem-solving capabilities
- Excellent communication and stakeholder management skills
- Experience with ERP systems, preferably SAP, as well as MS Office applications
- Fluent German and English language skills
Desired Qualifications
- additional languages
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