Senior Customer Service Representative
$60,000–$60,000 year
On-siteFort Madison, Iowa, United States
Job Summary
Respond to basic customer inquiries, provide quotes, and handle order entry via telephone, fax, email, or walk-in. Fulfill customer orders accurately while negotiating sale and purchase prices within parameters to influence gross profit. Adjust non-contract pricing based on competition to maximize profit, and build relationships to drive repeat business. Order items to maintain inventory levels, sourcing from branch, distribution center, or supplier stock. Determine cost-effective shipping methods, expedites backorders, and may pull inventory for shipment or handle returns. Place orders up to $5,000 per line without approval. Requires high school diploma, 0–3 years experience, strong communication skills, and reliable driving record.
Required Qualifications
- High school diploma or GED
- Zero (0) to three (3) years of related experience
- Reliability
- Organization
- Attention to detail
- Strong communication skills including written, verbal, and listening
- Ability to multi-task
- Time management skills
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Desired Qualifications
- Product knowledge
- Excellent driving record
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