Senior Customer Service Representative
$60,000–$60,000 year
On-siteMemphis, Tennessee, United States
Job Summary
Respond to complex customer inquiries, place orders via multiple channels, and negotiate sale and purchase prices to influence gross profit. Build relationships to drive repeat business while adjusting non-contract pricing based on competition. Manage inventory levels by sourcing products across branch, distribution, and supplier locations, preparing shipments, and expediting backorders. Provide coaching and guidance to less experienced representatives, assist with locating items and resolving problems, and handle customer returns. May pull inventory and prepare orders for shipment, determine cost-effective shipping methods, and manage quality and safety in the branch.
Required Qualifications
- high school diploma or GED
- five (5) or more years of related experience
- equivalent combination of education and experience
- Reliability
- organization
- attention to detail
- Excellent communication skills including written, verbal, and listening
- Ability to multi-task
- time management skills
- Excellent computer skills
- Excellent negotiation skills
- Strong product knowledge
Desired Qualifications
- Excellent driving record
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