Senior Customer Service Representative | Military Boots to Banking - Veteran Initiative

Senior Customer Service Representative within Wells Fargo's Small Business Application Fulfillment for Consumer and Business Banking. In this role you will: support clients with fulfilling needs originated during deposit account openings from the Wells Fargo Online Site; perform tasks such as answering inquiries, resolving problems, and delivering a best-in-class customer experience while adhering to work guidelines, policies, and regulations; support less experienced representatives and assist managers or supervisors with escalated inquiries or complaints; assist customers with detailed requests related to opening new accounts, reviewing required documentation and verifying business relationship ownership; receive direction from management and escalate non-routine questions when answering inquiries or resolving issues; perform research to resolve complex customer problems; navigate multiple computer systems as you research customer needs and offer solutions, while communicating effectively and accurately; assess customer needs and offer products and services as appropriate.