Senior Customer Service Representative CASTROL
HybridBudapest, Budapest, Hungary
EXPIREDBudapest, Budapest, HungaryHybridFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Manage first and second line customer support for telephone, written, and digital enquiries from external key accounts, internal customers, and consumers. Resolve raised issues regarding account setup, order processing, sales tracking, and retail site complaints while ensuring first contact resolution. Log and supervise query progress from receipt to completion in customer service systems, proactively addressing service level gaps and identifying process inefficiencies. Triage high-risk customer inquiries related to financial, legal, or reputation concerns and partner with relevant teams for resolution.
Required Qualifications
- Educated to A Level standard or equivalent
- Fluency in English
- Must demonstrate a proven understanding of customers' needs / behaviours
- Excellent written/oral communication skills
- Ability to build effective working relationships
- Strong time management and organisation skills
- Strong problem-solving skills
- Highly motivated
- Experience using SAP and/or Salesforce and MS Office application
- Negligible travel should be expected with this role
Desired Qualifications
- Previous experience customer service skills in a telephone environment and or customer services environment preferred, ideally dealing with Key Account Customers
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