Senior Customer Service Rep.
On-siteBrea, California, United States
Job Summary
Manage assigned customer accounts and orders from quote through shipment, serving as the primary point of contact for inquiries, order status, and delivery commitments. Initiate RFQs, review purchase orders for pricing and specifications, and process sales orders with acknowledgments. Coordinate with Production Control and Engineering to establish lead times, monitor backlogs and forecasts, and handle order changes including expedites and cancellations. Resolve shipping, invoicing, and EDI discrepancies while maintaining accurate records in the ERP/MRP/CRM system. Participate in customer review meetings and support continuous improvement efforts focused on order accuracy and on-time delivery.
Required Qualifications
- 5+ years of customer service, account management, order management, or related experience in a B2B manufacturing environment preferred
- Experience managing customer orders from quotation through shipment
- Experience reviewing purchase orders, pricing, specifications, revisions, and customer terms
- Experience with ERP/MRP/CRM systems
- Ability to read and interpret manufacturing blueprints/drawings, specifications, terminology, processes, and customer requirements
- Experience with RMA/customer return processes preferred
- Strong Microsoft Excel, Outlook, and Word skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Strong problem-solving skills and ability to work effectively with internal and external customers
- We are an ITAR-compliant facility, and all employees must meet ITAR eligibility requirements
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