Senior Customer Service Manager
On-siteThe Woodlands, Texas, United States
Job Summary
Lead customer communication with existing external and affiliate accounts by functioning as the main point of contact and establishing ongoing technical and business support. Drive the gas turbine overhaul and exchange program for affiliates while developing post sales processes and aligning financial models to validate commercial offerings. Coordinate with commercial leadership and operations teams to build post sales business development strategies, manage internal kickoffs for new aftermarket orders, and ensure accurate project updates. Serve as the interface with engineering, sales, finance, and management to meet customer needs and identify new processes for timely responses. Requires 15+ years in power generation or electrical engineering, a valid U.S. driver's license, and ability to work Monday-Friday in The Woodlands, TX.
Required Qualifications
- Must be legally authorized to work in the United States without the need for sponsorship
- Must be at least 18 years of age or older
- Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s)
- Daily overtime required and in person, predictable attendance in The Woodlands, TX
- Valid U.S. Driver's License required
- 3 year U.S. driving history
- Acceptable Motor Vehicle Record (MVR) in accordance with Company policy
- U.S. High School Diploma
- 15+ years of experience related to power generation, electrical, or controls engineering
- Ability to communicate in a technical manner with clients
- Ability to read and interpret electrical/controls drawings
- Ability to work within a team concept to successfully complete assigned tasks
- Ability to take instruction well and interact with other employees in a positive manner within the framework of assigned work groups
- Proficient with Microsoft Suite Software (Teams, Word, Excel, PowerPoint, Outlook)
- Must be able to lift 20lbs independently
- Close vision and the ability to adjust focus while reading and staring at computer monitor
- Ability to speak clearly and audibly
- Ability to hear, understand, and distinguish speech and/or other sounds
- Must be able to access and navigate each department at the organization's facilities
- Must strictly adhere to all safety policies
- Must be able to wear company mandated and issued personal protective equipment (PPE) (fire retardant coveralls, safety hat, steel toe boots, safety glasses, ear protection and safety gloves)
Desired Qualifications
- Specific knowledge of gas turbine, natural gas engines, and installations is a plus
- Knowledge of equipment controls and logic
- Experience in Customer services roles including Customer service manager, etc
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