Senior Customer Service Manager, Mainland South East Asia (MSEA) (Chinese speaking)

Oversee and ensure smooth operations across CS teams by translating business strategy into actionable service plans and performance targets. Drive continuous improvement in order management, fulfillment accuracy, and customer communication while partnering with Sales, Planning, Logistics, Quality, and Operations to ensure seamless order-to-delivery execution. Lead regular service review meetings with key commercial or production counterparts to address pain points and represent Customer Service in customer business reviews to ensure the voice of customer is heard internally. Manage service capacity and resources to meet fluctuating demand and seasonal peaks, leveraging data and VOC insights to anticipate customer needs and improve service models. Build a talent pipeline and succession plan for key CS roles while benchmarking performance across teams and regions to share best practices.