Senior Customer Service Coordinator
$15–$15 year
HybridAshby-de-la-Zouch, England, United Kingdom
Job Summary
Lead a small customer service sub-team to oversee order receipt, processing, and invoicing, ensuring accurate release to third-party warehousing, transport planning, and direct dispatch operations. Manage day-to-day operations using an enterprise resource planning system to maintain business priorities and timelines while collaborating with logistics partners and manufacturing sites. Drive continuous improvement by identifying root causes of service issues and implementing solutions to enhance efficiency, accuracy, and automation across processes. Support team engagement, performance management, recruitment, and training within a hybrid environment featuring a weekend rota for order processing.
Required Qualifications
- Customer service and order processing experience
- Experience using systems to receive, manage and process customer orders in a supply chain or operations environment
- People leadership capability
- Proven experience leading a small team, supporting performance, engagement and development
- Strong systems and data skills
- Confident use of Microsoft Office, particularly Excel and Outlook, with experience of enterprise resource planning systems
- A continuous improvement mindset
- Experience improving ways of working, including moving from manual to more automated processes
- Confidence working cross-functionally
- A positive, resilient approach with the ability to build strong working relationships with internal teams, logistics partners and customers
- Hybrid role – 4 days in the office, 1 day from home, with a weekend rota for order processing
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