SENIOR CUSTOMER SERVICE ASSOCIATE
$37,440–$37,440 year
On-siteVoorhees, New Jersey, United States
Voorhees, New Jersey, United StatesOn-sitePart Time$37,440–$37,440 yearSenior LevelLarge
Part TimeSenior LevelLarge
Job Summary
Process register transactions, handle cash, and request Round-Up donations while maintaining a 40% monthly average. Greet customers, manage lines, and answer phones within three rings while adhering to Goodwill policies and safety procedures. Stock sales floors, organize merchandise, and maintain a clean interior and exterior environment. Complete opening and closing procedures and receive cross-training as a Donation-Utility Associate or Barcoder. Perform duties on a flexible schedule including nights, weekends, and long hours.
Required Qualifications
- Professional etiquette
- Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner
- Honesty/Integrity Ability to be truthful and be seen as credible in the workplace
- Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions
- Reliability The trait of being dependable and trustworthy
- Enthusiastic Ability to bring energy to the performance of a task
- Accuracy Ability to perform work accurately and thoroughly
- Ability to communicate and understand instructions, both verbal and written, in English
- Ability to work a flexible schedule on short notice, including night, weekends and occasionally long hours
- Ability to meet physical demands of position
- Vision corrected to within normal limits
- Ability to function in a hectic work environment with occasional periods of high stress
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