Senior Customer Service Advisor
$27,700–$27,700 year
On-siteWoking, England, United Kingdom
Job Summary
Provide exceptional customer service through chat, email, and phone channels to resolve complex needs and deliver personalized solutions. Collaborate with cross-functional teams to align care processes, develop procedures, and identify improvement areas for change. Execute reports on performance, communicate findings to stakeholders, and implement industry best practices to enhance efficiency. Supervise team members by allocating work, coordinating resources, and guiding professional development while ensuring adherence to rules and regulations. Work five days per week including weekends with a starting salary of £27,700. Join the Customer Care team at Barclays to support retail banking customers with expertise and guidance.
Required Qualifications
- Experience in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs
- Passion for helping people
- Empathy
- Dedication
- Exceptional customer service skills
- Ability to work 5 days per week, including some weekends
- Competitive salary of £27,700
Desired Qualifications
- Background in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs
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