Senior Customer Service Advisor
$27,700–$27,700 year
On-siteWitney, England, United Kingdom
Job Summary
Provide exceptional customer service through chat, email, and phone channels to resolve complex needs and deliver personalized solutions for account balances, transactions, and payments. Collaborate with cross-functional teams to align care processes, develop procedural controls, and implement industry best practices to improve efficiency. Identify areas for improvement, provide coaching to colleagues, and execute reports on performance for senior stakeholders. Lead and supervise a team by guiding professional development, allocating work requirements, and coordinating resources while maintaining risk controls and adhering to regulatory standards. Work five days per week including weekends with a starting salary of £27,700.
Required Qualifications
- Experience in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs
- Passion for helping people
- Empathy
- Dedication
- Exceptional customer service skills
- Ability to offer expertise, guidance and support with every interaction
- Availability to work 5 days per week, including some weekends
- Competitive salary of £27,700
Desired Qualifications
- Background in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs
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