Senior Customer Service Advisor
$27,700–$27,700 year
On-siteHuntingdon, England, United Kingdom
Job Summary
Provide exceptional customer service via chat, email, and phone to resolve complex needs and deliver personalized solutions for account balances, transactions, and payments. Develop and execute customer care procedures to mitigate risks while identifying industry trends to implement best practices. Collaborate with cross-functional teams to align processes, check colleague work, and provide coaching on highlighted areas. Lead or supervise a team by allocating resources, guiding professional development, and demonstrating leadership behaviors such as listening authentically and developing others. Manage workload independently or within a team structure while adhering to relevant rules, regulations, and codes of conduct. Work five days per week including weekends with a starting salary of £27,700.
Required Qualifications
- Experience in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs
- Passion for helping people
- Empathy
- Dedication
- Exceptional customer service skills
- Ability to offer expertise, guidance and support with every interaction
- Availability to work 5 days per week, including some weekends
- Competitive salary of £27,700
Desired Qualifications
- Background in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs
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