Senior Customer Resolutions Specialist - Claims
On-siteSydney, New South Wales, Australia
Job Summary
Investigate and resolve escalated complaints, including complex IDR and EDR cases from external dispute bodies like AFCA, while managing customer issues in line with regulatory and partner SLAs. Prepare complaints for independent review committees and provide recommendations to business stakeholders on resolution strategies. This permanent Sydney or Melbourne role requires life insurance industry experience, Claims Assessment knowledge, and strong negotiation skills. Join AIA, the largest independent pan-Asian life insurance group, to help shape healthier, better-protected lives for over 3.5 million Australians with hybrid working options and competitive bonus potential.
Required Qualifications
- Experience working within the life insurance industry
- Claims Assessment knowledge
- The ability to build rapport with stakeholders across various levels
- Strong Negotiation skills
Desired Qualifications
- Experience working with IDR or EDR complaints
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